Latest Articles
Industry
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Developments
Gatsby-esque decadence-meets-modern convenience in new Sequoia development
Sequoia Lodge general manager Jess Kornoff says it is the “only significant luxury lodge” to open in Australia this year, and it also has the illustrious distinction of being one of only two to open…
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Management
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Management
Op-Ed: The most important hotel ‘salesperson’ right now is working behind your front desk
Here are 5 principles for hospitality excellence to help hoteliers see the front desk as a revenue-generating position, not an operational expense.
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Tourism
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News In Brief
40 percent of destinations have eased travel restrictions
A responsible restart is to international tourism is possible and underway across the world as growing numbers of destinations ease COVID-19 related travel restrictions and adapt to a new reality.
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Housekeeping
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Housekeeping
Small is safer, insists booking website
According to a recent survey of guests that it conducted, more than 90 percent of…
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Refurbishment
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News In Brief
Hilton Surfers Paradise’s $9m upgrade revealed
The refurbishment is the biggest makeover the hotel has seen in its eight-year history and…
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Guest Facilities
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Guest Facilities
Steaming ahead: Why saunas are hot right now
When on holiday, Aussies try to escape the frantic scramble of everyday life and reset…
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Food & Beverage
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Food & Beverage
Op-Ed: Room service and the ‘new normal’
It’s time to overhaul in-room dining (AKA Room Service). A contactless experience is what we…
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Marketing
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Marketing
Op-Ed: How you manage and adapt to this change is critical to survival
The fundamentals of hospitality industries and travel are being questioned in this crisis. The answers…
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Technology
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Marketing
Op-Ed: Use video email for personalised, narrated, virtual hotel tours
By training your team to use video email for personalised, virtual tours, you'll be providing…
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Human Resources
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Human Resources
Mental health experts encourage Australians to seek help
Since the bushfires many of us have felt unparalleled anxiety, fear, uncertainty, feelings greatly exacerbated…
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Energy & Resources
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Solar: Accom’s new super power
Creating a comfortable ambience which ensures outdoor spaces are still well enough…
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World-first energy deal to save accom owners millions
Accommodation properties will see "huge direct savings" in energy bills under a…
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Should we remove plastic straws from accommodation?
Australians love their beaches, and so do the rest of the world…
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Absolutely essential fact your body corporate needs to know
What I am writing about, no-one really knows. Even though it was…
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It’s getting hot in here so fix the air conditioning
An oh too familiar phone call received by the front desk of any accommodation…
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Spring is here, heat up your venue
Spring has long arrived. Guests expect cooler evenings but still seek al…